Frequently Asked Questions
General
What is Oasis Pickleball Co.?
Oasis Pickleball Co. is a California-based pickleball and apparel brand that combines function, comfort, and aesthetics to elevate your game on and off the court.
Do you offer custom paddles?
Yes, we do! Oasis offers custom paddle options for players, teams, and events. Reach out to us at support@oasispickleball.co to get started.
Products
What makes Oasis paddles unique?
Our paddles are engineered for balance, control, and power, with designs that let you bring your own style to the court.
How do I choose the right paddle?
Beginners usually prefer lighter paddles with more control, while advanced players may lean toward heavier paddles for power. Our product descriptions highlight which paddles fit different play styles. If you’re unsure, contact us. We’re happy to help.
Orders & Shipping
Where do you ship?
We currently ship within the United States.
How long will my order take to arrive?
Orders typically ship within 2-3 business days. Standard shipping within the U.S. usually takes 3-7 business days. You’ll receive tracking information once your order is on its way.
Can I change or cancel my order after placing it?
If you need to change or cancel an order, please contact us within 24 hours of purchase. After that, we cannot guarantee changes, as your order may already be in processing.
Support
What if I have an issue with my paddle or apparel?
While we don’t currently offer returns, our team is here to support you. If you experience any issues with your order, email us at support@oasispickleball.co, and we’ll work with you to find the best solution.